Frequently Asked Questions
Everything you need to know about your OVME experience.
How do I book an appointment at an OVME studio?
You can easily book an appointment online through our website, via the OVME mobile app, or by calling your local studio directly.
What is the OVME Membership and how does it work?
The OVME Membership is a monthly subscription that provides exclusive access to member-only pricing, monthly complimentary treatments, and discounts on retail products.
What is your cancellation policy for scheduled services?
We require at least 24 hours' notice for all cancellations or rescheduling. Appointments cancelled within 24 hours may be subject to a cancellation fee.
Do you offer shipping for skincare products purchased online?
Yes, we offer standard and expedited shipping on all medical-grade skincare products. Orders are typically processed within 1-2 business days.
What is your return policy for retail products?
Unopened products in original packaging can be returned within 30 days of purchase for a full refund. Please contact our support team to initiate a return.
Are your practitioners licensed medical professionals?
Yes, all OVME treatments are performed by highly trained and board-certified aesthetic nurses, physician assistants, and nurse practitioners.